Shipping policy

Delivery

We deliver anywhere in Singapore, 7 days a week, including Sundays. We bake everything fresh to order, so there is no same-day delivery.

Ordering cut-off: please order by 4pm the day before your delivery date, subject to availability. The date picker at checkout always shows which dates are open.

Standard delivery: between 10am and 2pm on your chosen date. Slight delays may happen because of traffic or weather.

Specific hour: choose an hour between 9:00am and 4:30pm for S$30, subject to availability. An hour outside 9:00am–4:30pm is a flat S$35, where we can do it. After you place your order, please contact us to confirm your hour.

Delivery fees: standard delivery is free for orders of S$120.01 and up, S$12 for orders of S$50–S$120, and S$15 for orders under S$50. Peak-day surcharges may apply on selected dates, shown at checkout. The exact fee is always confirmed at checkout.

Location charges: deliveries to secured or special locations (for example camps, ports, Jurong Island, airport cargo areas, Sentosa or Marina Bay Sands) may carry an extra charge, which follows our logistics partner's terms. We will let you know if this applies.

Receiving your order: please make sure someone can receive your order during the delivery window. For gifts, let the recipient know it is coming. If a delivery fails because no one is available, redelivery is S$15 plus any surcharge from our third-party logistics partner, subject to availability. We are unable to replace or refund orders after a failed delivery.

Tracking: we don't provide a tracking link. If you need an update on the day, just message us.

Contact us

WhatsApp: +65 8950 9546
Email: orders.thelimskitchen@gmail.com
Please include your order number so we can help you faster.

Thank you for choosing The Lims’ Kitchen. We’re grateful for your support and can’t wait for you to enjoy our bakes. 🤍
The Lims’ Kitchen Team