Privacy Policy
Last Updated: January 2026
At The Lims’ Kitchen, we value the trust you place in us when sharing your personal information. As a family-run bakery committed to bringing warmth and delicious handmade treats to your table, we are dedicated to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with Singapore's Personal Data Protection Act 2012 (PDPA) and other applicable laws.
1. Information We Collect
We collect personal information only when necessary to provide our services, process orders, and enhance your experience. This may include:
- Contact details: Such as your name, email address, phone number, and delivery address when you place an order or sign up for our newsletter.
- Payment information: Details required to process transactions securely (we do not store full payment card details; these are handled by trusted payment gateways).
- Order history and preferences: To personalise recommendations and improve our offerings.
- Automatically collected data: Through cookies and similar technologies, such as your IP address, browser type, device information, and browsing behaviour on our website.
We do not collect more information than is reasonably needed for these purposes.
2. How We Use Your Information
Your personal data is used solely to:
- Process and fulfil your orders, including delivery and customer support.
- Communicate with you about your orders, updates, promotions, or new products (you can opt out at any time).
- Personalise your shopping experience and suggest items you might enjoy.
- Improve our website, products, and services through analytics.
- Comply with legal obligations or protect our rights.
We strive to use your data in ways that align with our family values—thoughtfully and with care.
3. Sharing and Disclosure of Information
We do not sell your personal data. We may share it only with:
- Trusted service providers (e.g., payment processors, delivery partners) who assist in operating our business and are bound by strict confidentiality agreements.
- Legal authorities if required by law or to prevent fraud.
Any third parties we work with must provide a comparable level of data protection.
4. Data Security
We take your privacy seriously and implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. These include secure servers, encryption for sensitive data, and regular security reviews. While no system is completely impenetrable, we are committed to safeguarding your information to the best of our ability.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. These help us serve you better, such as by keeping items in your cart or showing relevant recommendations.
You can manage cookies through your browser settings—most browsers allow you to accept, decline, or delete them. Note that disabling cookies may affect certain features of our site. For more details, refer to our Cookie Notice [if applicable, link here].
6. Your Rights
Under the PDPA, you have the right to:
- Access and request a copy of your personal data we hold.
- Correct any inaccurate information.
- Withdraw consent for certain uses (e.g., marketing communications).
- Request deletion of your data, subject to legal exceptions.
To exercise these rights or if you have any questions, please contact us at orders.thelimskitchen@gmail.com or via WhatsApp at +65 8950 9546. We will respond promptly.
7. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal data from children without parental consent.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or on our website. Please review this page periodically.
9. Contact Us
If you have any concerns about your privacy or this policy, we're here to help—just like we'd welcome you at our family table. Reach out to our Data Protection Officer at orders.thelimskitchen@gmail.com.
Thank you for trusting The Lims’ Kitchen. We appreciate the opportunity to serve you and protect your privacy along the way.
