Terms and Conditions
Last updated: November 2026
Welcome to The Lims’ Kitchen! These Terms and Conditions govern your use of our website, your orders and the delivery of our products. By placing an order with us, you agree to these terms. We may update them from time to time, and the latest version will always be on our website.
1. Orders and payment
All orders are subject to acceptance and availability. We may refuse or cancel any order, for example because of a pricing error or stock unavailability; if we do, we will refund you in full. Prices are in Singapore Dollars and are before GST; GST is added at checkout. Payment is made in full when you order, through secure third-party payment gateways. We don't store your full card details.
2. Delivery
We deliver anywhere in Singapore, 7 days a week, including Sundays. We bake everything fresh to order, so there is no same-day delivery.
Ordering cut-off: please order by 4pm the day before your delivery date, subject to availability. The date picker at checkout always shows which dates are open.
Standard delivery: between 10am and 2pm on your chosen date. Slight delays may happen because of traffic or weather.
Specific hour: choose an hour between 9:00am and 4:30pm for S$30, subject to availability. An hour outside 9:00am–4:30pm is a flat S$35, where we can do it. After you place your order, please contact us to confirm your hour.
Delivery fees: standard delivery is free for orders of S$120.01 and up, S$12 for orders of S$50–S$120, and S$15 for orders under S$50. Peak-day surcharges may apply on selected dates, shown at checkout. The exact fee is always confirmed at checkout.
Delivery fees are calculated on your order total after any discount code is applied.
Peak-date delivery surcharges (S$10 on 19–27 Dec 2026 and 31 Dec 2026–3 Jan 2027) apply to all orders, including orders that qualify for free delivery.
Location charges: deliveries to secured or special locations (for example camps, ports, Jurong Island, airport cargo areas, Sentosa or Marina Bay Sands) may carry an extra charge, which follows our logistics partner's terms. We will let you know if this applies.
Receiving your order: please make sure someone can receive your order during the delivery window. For gifts, let the recipient know it is coming. If a delivery fails because no one is available, redelivery is S$15 plus any surcharge from our third-party logistics partner, subject to availability. We are unable to replace or refund orders after a failed delivery.
Tracking: we don't provide a tracking link. If you need an update on the day, just message us.
Placement of items: our drivers are asked not to leave items on the floor unless there is no alternative. If items are left unattended (for example at a gate), we can't be responsible for loss, damage, theft or spoilage.
3. Freshness and storage
Our bakes are made fresh without preservatives and are sensitive to Singapore’s heat and humidity. Please enjoy them soon or refrigerate them as soon as possible. We can't be responsible for spoilage if items are left unrefrigerated after delivery. Allergen information is given where possible, but our kitchen handles common allergens, including nuts, so our products are not suitable for people with severe allergies.
4. Changes, cancellations and refunds
Checking your order
Please check your order details as soon as you receive your order confirmation, including your delivery date, time, address and items. It is the buyer's responsibility to make sure everything is correct, whether the order was placed by you or entered by our team on your behalf. We are not responsible for errors that are not flagged to us before the order cut-off.
Changing your order
You can update your own order details (items, date, address or time) up to 2 days before your delivery date, using the "Edit Order" link in your confirmation email or by logging in to your account. If you add items, you pay the difference at the time. If a change lowers your order total, we aren't able to refund the difference.
Cancelling your order
You can cancel until 4pm two days before your delivery date (for example, by 4pm on Monday for a Wednesday delivery). Reach out to us to cancel; our team will manually add store credit for the product value before GST, usable for 1 month. Please check that it is in order. Delivery and timing fees are not included.
After that cut-off, we can't cancel your order, because it is already being prepared, but we can still change your delivery address. Please reach out to us either way and we'll do our best to help.
If we can't meet your specific hour: if we can't deliver at the specific hour you booked and you'd rather not take our standard 10am–2pm window, we will cancel your order and refund you in full to your original payment method, including the timing fee.
If something is wrong with your order
Because our food is perishable, we can't accept returns. If an item is wrong or damaged, please message us with photos and your order number within 2 hours of delivery, and we'll make it right with a replacement, refund or store credit, depending on the situation. We don't offer refunds for change of mind, failed deliveries, or food left unrefrigerated after delivery.
5. Promo codes
Promo codes are subject to their own terms shown with each offer.
6. Liability
To the fullest extent permitted by law, we are not liable for any indirect or consequential losses from your order or delivery, and our total liability won't exceed the value of your order.
7. Force majeure
We are not liable for delays or failures caused by events beyond our reasonable control, such as severe weather, traffic disruptions or supply issues.
8. Contact us
WhatsApp: +65 8950 9546
Email: orders.thelimskitchen@gmail.com
Please include your order number so we can help you faster.
9. Governing law
These terms are governed by the laws of Singapore.
Thank you for choosing The Lims’ Kitchen. We’re grateful for your support and can’t wait for you to enjoy our bakes. 🤍
The Lims’ Kitchen Team
